Care & warranty

Warranty

In the manufacture of our products, we follow all stages of the technological process, starting from the preparation of raw materials and ending with coating and packaging. However, sometimes there may be defects that become apparent over time. That is why we provide a guarantee for all our products.

Warranty conditions

The warranty for all "WoodSpirit" products is valid: 12 months.

In case of warranty, we will repair or replace the product depending on the situation.

This warranty covers normal use and excludes any damage caused by misuse, accidents, or alterations.

Non-warranty cases

  • Each product has its own unique and unique wood texture and pattern, so they may differ.
  • Mechanical damage to the surface or structures, which is a consequence of violation of operating conditions. (Scratches, chips, damage to the coating.)
  • Desiccation, cracks, deformation, which are the result of violation of the rules of operation. (Excessive room humidity, long-term exposure to water or aggressive substances, operation from outside the premises, sharp changes in temperature and humidity.)

We reserve the right to refuse warranty service in the following cases:

  • Operation of products outside the residential premises.
  • Placement in the immediate vicinity of heating devices.
  • Identification of changes and additions to the design made by third parties that could affect the quality of the product.

Сare

Wooden surfaces covered with oil-wax are highly wear-resistant and can be easily cleaned of wet contamination without the use of aggressive agents. It is important to avoid using abrasives such as the hard side of a kitchen sponge and similar products.

The easiest way of effective care is a damp soft cloth, and you don't need to make excessive efforts. Just wipe gently.

Additional tips

  • Use the products in rooms with a temperature not lower than 10 degrees Celsius with a relative humidity of 40-70%.
  • Products that are not intended for external use should not be used outdoors.
  • It is absolutely impossible to use any abrasive means for cleaning the surface, such as: the back side of sponges for washing dishes, sandpaper, powders, etc. Such means remove the protective layer of oil from the surface and lead to the appearance of stains in the place of application.
  • When using active coloring agents, such as markers, pens, felt-tip pens, paints, the surface should be protected. Remember: inks and paints are not removed by ordinary detergents from the surface. Products will require restoration.