FAQ
COMMON QUESTIONS & IMPORTANT INFO
If you are new here, this page will hopefully answer any questions you may have about our products and how we work. The drop down list contains everything related to our products. If you have any questions that are not answered here, please email us at woodspirit.ua@gmail.com and we will be happy to help you.
COMMON QUESTIONS
What materials do you use to make your lighting products?
Solid European walnut is the basis of our products. Each piece of raw wood is carefully inspected and selected by hand. We pay special attention to how the wood was cut, as each piece has a unique texture and color. We also use real brass, natural leather and reliable electrical components that guarantee the high quality of our products.
How do you process wood?
We process wood only with environmentally friendly oils with waxes.
Can I order a custom-designed light fixture?
Yes, we are happy to accept individual orders. Please contact us to discuss your project and we will do our best to bring your idea to life.
What is the deadline for the production of an individual order?
The production period depends on the complexity and volume of the order. It usually takes 5 to 14 business days.
What payment methods do you accept?
We accept payments by credit cards, Apple Pay and PayPal.
How should I care for wooden light fixtures?
It is recommended to wipe the fixtures with a dry or slightly damp soft cloth. Avoid using harsh chemicals to preserve the natural beauty of the wood. More details
How do you ship your products?
We offer free shipping almost worldwide. More details
Can I return a product?
Yes, you can return the product within 14 days of receipt if it is not as described or has defects. More details
Do you provide a warranty for your light fixtures?
Yes, we provide a one-year warranty on all our light fixtures from the date of purchase. More details
Are your products eco-friendly?
Yes, our products are made from sustainable materials, and we use eco-friendly finishes and packaging to minimize our environmental impact.
Can your lighting fixtures be used outdoors?
All our products are intended for indoor use only.
What is neon?
Neon is made of a flexible silicone tube, inside which LED strips are placed. This combination provides a long-lasting and bright glow.
Does neon heat up?
No, neon does not heat up. Unlike traditional incandescent bulbs, neon stays cool to the touch, ensuring safety and energy efficiency.